As taken from the Funko website

FIGURES
We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor paint flaws or figure positioning. Blemishes to packaging will not be considered as part of a damaged figure.

PRODUCT PACKAGING

We design our packaging to protect the collectibles inside, and we do not seal our boxes for this very reason. We encourage you to take your Pop! figures and other products out of the boxes to enjoy them! Even if you choose to keep your figures in the boxes, we are not able to replace packaging.